Circumstances when Refund Payable 

Amount of Refund

Before program start date, institution receives a notice of withdrawal (applies to all students)

• No later than seven days after student signed the enrolment contract, and
• Before the program start date. 

100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.

• At least 30 days before the later of:
• The program start date in the most recent Letter of Acceptance (international students)
• The program start date in the enrolment contract.

Institution may retain up to 10% of tuition, to a maximum of $1,000.
Institution must refund fees paid for course materials if not provided to the student.

• More than seven days after the student and institution signed the enrolment contract, and
• Less than 30 days before the later of:
• The program start date in the most recent Letter of Acceptance (international students)
• The program start date in the enrolment contract.

Institution may retain up to 20% of tuition, to a maximum of $1,300.
Institution must refund fees paid for course materials if not provided to the student.

After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all students, except those enrolled in a program delivered solely by distance education)

• After the program start date, and up to and including 10% of instruction hours have been provided.

Institution may retain up to 30% of tuition.
Institution must refund fees paid for course materials if not provided to the student.

• After the program start date, and after more than 10%, but before 30% of instruction hours, have been provided.

Institution may retain up to 50% of tuition.
Institution must refund fees paid for course materials if not provided to the student.

Student does not attend program – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education):

• Student does not attend the first 30% of the program. 

Institution may retain up to 50% of the tuition.
Institution must refund fees paid for course materials if not provided to the student.